Frequently Asked Questions
Customer Service Hours:
Monday - Friday
7:30am - 4:30pm CST
1-877-689-2838
help@nuwavenow.com
1. How does the NuWave Brio Digital Air Fryer work?
By combining hot air with high-speed air circulation, the NuWave Brio Digital Air Fryer perfectly cooks all of your favorite fried foods. Using 1300 watts of power, the NuWave Brio creates super cyclonic air, which circulates around the food, air-searing the outside while locking in the flavor and juices. This advanced cooking technology is the secret behind the NuWave Brio's ability to cook foods that taste like they’ve been deep-fried, but without the need for any unhealthy oil.
2. Can I use the Fry Pan Basket and Grill Pan at the same time?
The Fry Pan Basket and Grill Pan cannot be used at the same time. The Baking Pan, Reversible Cooking Rack and Silicone Baking Cups can be placed in the Fry Pan Basket, but the Grill Pan cannot.
3. Why is the power cord so short?
The NuWave Brio utilizes a retractable power cord. Simply pull gently on the cord and extend it to a maximum of 4 feet. To retract the power cord, simply push the cord lightly into the unit.
4. Where do I find the model number and serial number?
The model number and serial number are located on the back of the NuWave Brio. The serial number will consist of a series of numbers and/or letters.
5. Where can I cook with my NuWave Brio Digital Air Fryer?
The NuWave Brio can be used anywhere with a standard electrical outlet and potential for 1300 watts of power. Place the NuWave Brio on a flat, level surface, such as a countertop or tabletop when operating. Always ensure the NuWave Brio has at least 3 inches between the back vent and a wall or any potential obstruction.
6. How do I clean the NuWave Brio Digital Air Fryer?
The Base Tray, Fry Pan Basket, Fry Pan Basket Net and all accessories for the NuWave Brio can be cleaned in the dishwasher, top rack only. These parts can also be hand washed simply by wiping them down with a damp cloth.
7. What type of accessories can I use with the NuWave Brio Digital Air Fryer?
In addition to the accessories that are designed specifically for the NuWave Brio, any items that are oven-safe and small enough to fit comfortably inside the 3-quart basket can be used with the NuWave Brio. Items such as aluminum foil, metal and some glass pans and even frozen entrée trays are safe for use in the NuWave Brio. Additionally, any cooking utensils that can be used in a conventional oven can be used in the NuWave Brio.
8. A recipe instructed me to shake the food. What does that mean? Is this necessary?
In order to facilitate even browning when the fry basket is at or near capacity, it is recommended to shake the fry basket to mix up the food inside. For more detailed instructions on the proper, safe technique for shaking the fry basket, please consult the Owner's Manual.
9. Is it always necessary to preheat the NuWave Brio Digital Air Fryer?
Preheating the NuWave Brio is not required, although we do recommend that you take advantage of the Pre-Heat function when cooking foods that require a crispier finish, such as French fries, chicken wings, onion rings or frozen appetizers.
10. What are the NuWave Brio Digital Air Fryer’s specifications?
• Dimensions: 12.5 inches tall x 9.5 inches wide x 9.5 inches long + 2 inches with basket handle
• Basket Capacity: 3 quarts
• Product Weight: 14 pounds
• Total Package Weight: 18 pounds
• Wattage: 1300 watts
• Amps: 10.83 amps
11. What is the capacity of the Brio Air fryer?
The NuWave Brio Digital Air Fryer's Fry Pan Basket has a 3-quart capacity.
12. How does food cooked in the NuWave Brio Digital Air Fryer turn out so crispy when no oil is used?
Because the NuWave Brio is able to sear foods on all sides using only air, the outside becomes deliciously crispy while the inside remains moist and tender. This, way, food cooked in the NuWave Brio tastes like it's been deep-fried to crispy perfection, but without any of the unhealthy oil that is required for traditional frying.
13. Can I use oil when frying in the NuWave Brio Digital Air Fryer?
Although the use of oil is not required, you may certainly add some oil to your food for flavor purposes if you so choose. Never fill the basket with oil.
14. Why is there white smoke coming out of my NuWave Brio Digital Air Fryer?
When cooking foods with high fat content, excess grease and oil may collect in the bottom of the Fry Pan Basket. When this happens, the oil may be heated to the point of smoking. Under normal circumstances, this will not harm the NuWave Brio. If smoke continues to emanate from the NuWave Brio even after cleaning, contact customer service.
15. I noticed scratches in the non-stick coating on some of my parts. Can I still use these parts?
Small scratches and spots may appear inside the Fry Pan Basket as a result of normal wear and tear over time. The NuWave Brio is still perfectly safe to operate should this occur.
16. Who do I contact if I have additional questions about my NuWave Brio?
Our customer service department can be reached by calling 1-877-689-2838 or by emailing help@nuwavenow.com Monday-Friday 7:30am - 4:30pm CST.
17. I can’t find the manual or recipe book for my NuWave Brio. Where can I get a copy?
You can download digital copies of the NuWave Brio Digital Air Fryer Manual & Recipe Book by clicking on the appropriate link below. Contact our customer service department if you wish to obtain a physical copy.